NEXOLIR Refund Policy

At NEXOLIR, we are committed to ensuring the satisfaction of our customers. This refund policy outlines the conditions and procedures for refunds, clarifying our obligations and your rights. Should you have any queries, please do not hesitate to contact our customer service team.

Eligibility for Refunds

• Products must be returned within 30 days of purchase to be eligible for a refund.
• Items must be unused, in their original packaging, and in good condition.
• Proof of purchase is required for all refund requests.

Non-Refundable Items

The following items are not eligible for refunds:

• Products marked as final sale.
• Gift cards and promotional items.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at [email protected] to receive a Return Merchandise Authorization (RMA) number.
2. Include the RMA number, proof of purchase, and a brief reason for return in your shipment.
3. Send the package to the address provided by our support team.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund:

• If approved, a refund will be processed to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable, except in cases where the return is due to an error on our part.

Thank you for shopping at NEXOLIR. We appreciate your business and strive to exceed your expectations in every transaction.